By COLE REIF
Great Bend Post
The Be Our Guest Academy was launched in January 2023 to improve customer service in Great Bend. A customized training educates participants on Great Bend’s attractions to pass on to visitors.
Great Bend Convention and Visitors Bureau Director Christina Hayes said the CVB Board accepted nominations for the 2023 Frontline Employees of the Year.
"These awardees excelled in customer service, positive talk about Great Bend and are willing to share it," said Hayes. "One is a city employee and one is a community employee. We named them both Frontline Employees of the Year."
Completing the online training, Stefanie Herter from Jefferson Elementary School and Monica Villalobos Medrano from the City of Great Bend Front Door utility building were awarded plaques at Monday’s Great Bend City Council meeting.
The training takes roughly three hours to complete and businesses can have their staff participate to become more knowledgeable about Great Bend’s attractions. Sign up at beourguestingbks.com.