WASHINGTON (AP) — The Biden administration on Tuesday quietly launched its website for Americans to request free at-home COVID-19 tests, a day before the site was scheduled to officially go online.
The website, COVIDTests.gov, now includes a link for Americans to access an order form run by the U.S. Postal Service. People can order four at-home tests per residential address, to be delivered by the Postal Service. It marks the latest step by President Joe Biden to address criticism of low inventory and long lines for testing during a nationwide surge in COVID-19 cases due to the omicron variant.
White House press secretary Jen Psaki said the website was in “beta testing” and operating at a “limited capacity” ahead of its official launch. The website will officially launch midmorning Wednesday, Psaki said.
There were isolated reports Tuesday afternoon of issues relating to the website’s address verification tool erroneously enforcing the four-per-household cap on apartment buildings and other multi-unit dwellings. A spokesperson for the Postal Service said in a statement that the error was “occurring in a small percentage of orders.” He said any user needing assistance could file a service request at emailus.usps.com/s/the-postal-store-inquiry or contact a help desk at 1-800-ASK-USPS.
At points Tuesday more than 750,000 people were accessing the website at the same time, according to public government tracking data, but it was not immediately known how many orders were placed.
Psaki added that the administration was anticipating a “bug or two,” but had IT experts from across the government working to get the site ready.
Biden announced last month that the U.S. would purchase 500 million at-home tests to launch the program and on Thursday the president announced that he was doubling the order to 1 billion tests.
But Americans shouldn’t expect a rapid turnaround on the orders and they will have to plan ahead and request the tests well before they meet federal guidelines for when to use a test.
The White House said “tests will typically ship within 7- 12 days of ordering” through USPS, which reports shipping times of 1-3 days for its first-class package service in the continental United States.
Officials emphasized that the federal website is just one way for people to procure COVID-19 tests, and shortages of at-home test kits have shown signs of easing as more supply has hit the market.
Since Saturday, private insurance companies have been required to cover the cost of at-home rapid tests, allowing Americans to be reimbursed for tests they purchase at pharmacies and online retailers. That covers up to eight tests per month.
The technical bugs that embarrassed President Barack Obama’s administration with the 2013 rollout of the HealthCare.gov website should not be a problem for the COVID-19 test kit website in part because it is so much simpler, said Alex Howard, director of the Digital Democracy Project, an open government watchdog group. Howard said the new website is also simpler than the Vaccines.gov website – for finding nearby vaccine clinics and pharmacies – that was already successfully launched by the Biden administration last year.
Howard said the task of requesting someone’s address is a straightforward one, especially when compared with the Obama-era health insurance website that involved shopping for different health plans and authenticating a secure transaction. The challenge of hosting a website application under high demand is also a “solved problem” in the private sector, he said.
“My expectation is the U.S. Digital Service and any vendors they work with will be able to pull this off,” he said. “It’s the least hard part of this.”
Two tech companies that frequently work with the federal government – Microsoft and Accenture – on Tuesday referred questions about the website to the Postal Service. Amazon, a major cloud provider for U.S. agencies, didn’t respond to requests for comment.
Howard said the trickiest part of the project is not the website but the physical distribution of kits.
“I don’t recall the last time the federal government sent something like this to everyone that wasn’t a tax document,” he said.
Likely challenges include multiple people ordering from the same apartment building address, or how to handle people who try to game the system and order extra.
“I would like my fellow Americans to be a more trustworthy lot,” said Howard, but given other debates over COVID-19 protocols and response, “that’s not going to fly very well.”
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WASHINGTON (AP) — The Biden administration on Tuesday quietly launched its website for Americans to request free at-home COVID-19 tests, a day before the site was scheduled to officially launch.
The website, COVIDTests.gov , now includes a link for Americans to order four tests per residential address, to be delivered by the Postal Service.
It marks the latest step by President Joe Biden to address criticism of low inventory and long lines for testing during a nationwide surge in COVID-19 cases due to the omicron varian. A White House official website is “currently in its beta phase” and operating at a “limited capacity ahead of its official launch” on Wednesday.
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WASHINGTON (AP) — The federal website where Americans can request free COVID-19 tests will begin accepting orders on Wednesday as the White House looks to address nationwide shortages, but supplies will be limited to just four free tests per home.
Starting on Jan. 19, the website COVIDTests.gov will provide tests at no cost, including no shipping fee, the White House announced Friday.
As he faced criticism for low inventory and long lines for testing, President Joe Biden announced last month that the U.S. would purchase 500 million at-home tests to launch the program and on Thursday the president announced that he was doubling the order to 1 billion tests.
But Americans shouldn't expect a rapid turn-around on the orders and they will have to plan ahead and request the tests well before they meet federal guidelines for when to use a test.
The White House said “tests will typically ship within 7-12 days of ordering" through the U.S. Postal Service, which reports shipping times of 1-3 days for its first-class package service in the continental United States.
The Centers for Disease Control and Prevention recommends at-home testing when experiencing COVID-19 systems including fever, cough, sore throat, respiratory symptoms and muscle aches, five days after a potential COVID-19 exposure, or as part of test-to-stay protocols in schools and workplaces.
“Certainly if you’re going to gather with family, if you’re going to a gathering where people are immunocompromised or where they’re elderly or where you have people who might be unvaccinated or poorly protected from a vaccine that might be an opportunity you want to test,” said Dr. Rochelle Walensky, the CDC director.
Officials emphasized that the federal website is just one way for people to procure COVID-19 tests. Starting on Saturday, private insurance companies will be required to cover the cost of at-home rapid tests, allowing Americans to be reimbursed for tests they purchase at pharmacies and online retailers. That covers up to eight tests per month.
The White House said the four-test limit on website orders will be applied to each residential address and will apply to the first tranche of 500 million tests. It estimates that the cost of purchasing and distributing the first block of tests at $4 billion.
Officials said they are cognizant that any launch of a website carries some risks — and memories of the disastrous roll-out during the Obama administration of Healthcare.gov are still fresh — but said they believe they are well-positioned to handle expected demand for tests.